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British Tennis Shop

Terms & Conditions


Processing Orders

All orders placed before 10pm will be processed the same day and dispatched using your chosen delivery method. Any orders placed after 10pm will be processed the following working day.

Orders placed on a Saturday before 1pm and a Sunday before 4pm will be dispatched the same day using your chosen delivery method.

More information about deliveries can be found on our Delivery Information page.

Security Queries

For your own security, every order placed with Direct Sports is checked by our automated fraud screening system. If there is any issue with payment we will contact you straight away via email. We will not be able to dispatch your order until we have spoken to you. Please follow the instructions on the email and call us on the number provided as this issue cannot be resolved via email.

Deliveries and Missing orders

Delivery dates quoted are estimated delivery dates only and can be subject to change by the couriers. Direct Sports cannot be held responsible for this, but we will, wherever possible, inform you if we are made aware of issues with your delivery.

In the very rare circumstance that your order is lost in transit we are unable to cancel or replace the goods until our couriers have completed their investigation. This usually takes 2-3 working days.

Damaged or Incomplete Goods Received

On receipt of your order, if items are missing or damaged, kindly notify us within 10 days and we will help to resolve any queries. Unfortunately, any discrepancies cannot be investigated after the 10-day period.

Cancelling Orders

You may cancel your order for any reason up to the point of dispatch. If you do cancel the order within this time any payments made by you will be refunded in full within 30 days. Once your item has been dispatched, we are unable to cancel the order until it has been returned to us. Please see our Returns Policy page for information on how to return the item to us.

Returns Policy

Items being returned must be returned under the Terms and Conditions outlined in our Returns Policy. Our Returns Policy does not affect your statutory rights.

Customer Credits

All customer credits must be used in one single transaction and are valid for 12 months from the date of issue.

Price Match

If you find your item cheaper from a UK based authorised retailer, and they have the size you are requesting in stock, then we will be happy to price match this item for you. Please telephone or email us and one of our team will be happy to assist you.

Under Priced Items

If an item on the Direct Sports website has been under-priced by mistake, we are not liable to supply the item at that stated price. We have the right to correct the price on the provision that we notify you about the discrepancy prior to dispatching the item. If this did happen, we would notify you with the correct price giving you the option to decide whether you would still like to make the purchase.

Our Guarantee

All products supplied are 100% genuine and are sold at the most competitive price. We aim to hold stock of all colours and sizes whilst the product is active. Occasionally, due to popular demand, items may become out of stock. Delivery dates quoted are estimated delivery dates only and can be subject to change.


Terms and Conditions apply to all promotional discount codes. It is your responsibility to apply the code at the checkout stage unless a technical error occurs. The discount amount cannot be applied or refunded once your order is complete. Only one discount can be redeemed per order. The discount will not apply to delivery costs unless specified otherwise. Discount codes are not valid on sale items or in conjunction with any other offer or promotion unless stated otherwise.

Data Protection

Directs Sports use of personal information is governed by our Privacy Policy and can be viewed on our Privacy Policy page.

Direct Sports is made available for your use on the basis you accept the above Terms and Conditions. By using our website you acknowledge and accept our Terms and Conditions.


Babolat Free Balls

•   1 tube of tennis balls offered free of charge with any purchase of the selected 2020 Babolat tennis footwear models.
•   Footwear included within the offer: (Adult models only): Jet, Propulse & SFX Models.
•   Offer valid until April 30th 2020.
•   If the shoes are returned for a refund the balls must also be returned, otherwise they will be deducted from the refund.

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