British Tennis Shop Frequently Asked Questions
How Can We Help You?
If a fault has occurred with your product please return the item in a well packaged box and include a covering note with your name, order number and details of the fault. Please note that Direct Sports do not accept responsibility for any items lost, delayed or damaged in the post. We will despatch any replacement goods free of charge on a standard delivery service.
We assess all faults quickly and may return to the manufacturer for detailed inspection if we are unable to reach a definitive conclusion as to the problem. Please be aware this can take up to 14 working days. We will aim to keep you informed during this process.
All warranty items are assessed by each product's manufacturer and they make all decisions as to the status of the claim. All products come with a 12-month warranty and this is valid from the date your original item is delivered.
Please note that strings, customised re-strings, grips, grommets, insoles and laces are consumable and are exempt from the above policy.
We offer additional online product advice on Tennis Strings
For Tennis rackets; check out our interactive Tennis Racket Finder to see a range of rackets suitable for your game, skill and budget.
Detailed product information can be found on each items specific product detail.
To search for a particular product please use the search box below:
British Tennis Shop
Direct Sports Ltd,
Wynyard Business Park,
Business RegistrationCompany registered address as above.
Registered in England, No 04648702