COVID 19 UPDATE:
British Tennis Shop have remained open and have continued despatching orders throughout lockdown. To comply with government guidelines, we have made some changes to our operating and customer service hours.
Our operating times are currently Monday – Friday until 5:30pm. Please note, placing an order after 5:00pm, will result in your order being processed the following working day. Please be aware that no orders will processed or dispatched on weekends or bank holidays.
Our customer service lines are open Monday – Friday 10am-5:30pm. We aim to answer emails within 4 working days, If you have an urgent enquiry, please call us within the hours stated.
As restrictions continue to ease, our operating times will increase and eventually go back to normal. Please keep checking back for further updates.
Keep safe and thank you,British Tennis Shop
Order ProcessingWe process and dispatch orders 7 days a week (Bank Holidays excluded). If your order is placed on a Bank Holiday the order will not be processed until the Next Working Day. Saturday and Sunday are not considered as Working Days, therefore if you wish to receive your order on either of these days, you will need to choose a day specific delivery option. For all orders placed Monday – Friday, your order must be placed before 10pm to be dispatched same day. Orders placed on Saturdays must be placed before 1pm to be dispatched the same day, and orders placed on a Sunday must be placed before 4pm for dispatch the same day.
Customised orders must be placed before 4pm, Monday to Friday for same day dispatch, any orders placed after 4pm or on a weekend or Bank Holiday requiring customisation will not be processed until the Next Working Day.
Where is my Order?
Once your order has been successfully dispatched, we will notify you via email. If you have chosen a tracked service, you will also receive the relevant tracking information. If you have any queries about your order or issues with your delivery information, please email email@example.com
UK Mainland Delivery• For orders below £50.00 we offer Standard Delivery (2-3 days) from £3.99.
• We also have a wide range of Next Working Day, timed and day specific options, you can find these prices in your basket.
UK Non-Mainland and Scottish Highland Delivery• For orders below £50.00 we offer Standard Delivery (2-3 days) from £2.99.
• We offer a DPD Two-Day service, price varies depending on location, you can see this in your basket.
• Please note that our DHL Next Working Day services are only available up to 4pm. Any order placed after this time will be delivered the following Working Day.
International DeliveriesPlease note that cut-off for same day dispatch on international orders is 4pm.
• We offer a range of delivery options for international deliveries worldwide.
• Your delivery price will be calculated in your basket and is worked out using the size and weight of the items you are ordering.
DHL Next Working Day delivery is available to most European destinations, you will see this option appear when you choose your country.
All other international destinations will be delivered in 2-3 days with DHL.
If you can't find your country in our list of international destinations, please email us at firstname.lastname@example.org for further assistance.
• Import duties, taxes and charges are not included in the price of the goods purchased. These charges are the buyer’s responsibility.
We advise to check with your country's customs office to determine what (if any) the additional costs will be.